Getting started with the API
How do I work with the API? Do I need to read 1000 pages of documentation?
In answer to the last question: No!
The first question is what exactly should be implemented. Not knowing what I want to achieve with Call Tracking and the API connection will result in a fiasco.
What questions should I ask myself?
Let us take a typical example:
Trading platform in the automotive sector – simple setting
Via my platform, dealers can sell used and new cars to customers.
What is my aim for Call Tracking?
I want to use Call Tracking to be able to show my dealer how many calls they have received via my platform.
The dealer is informed audibly and subsequently by e-mail that a call from “automobilfinder.ch” has been generated.
The dealer therefore knows that my platform is the right one for them, because I generate plenty of leads and deal with them transparently. I may also then be able to charge my customers (the dealers) using a “pay-per-lead” model.
So what do I need from matelso?
To achieve the above-mentioned goal, I need the following functions and/or services from matelso:
- Call Tracking telephone numbers
- Acoustic notification during a call for the dealer (call whisper)
- E-mail notification after a call (Call Messaging)
- Number of accepted & missed calls per dealer
Which API functions do I need to use to achieve my goal?
Generate dealers with matelso using:
With the response received (subscriber ID, subscriber prefix [NDC], pool size=1), book a Call Tracking telephone number with the following function:
Now use the response received to activate routing to the dealer and the acoustic notification:
Now that the Call Tracking telephone number can be reached, we also activate the e-mail notification (Setup Call Messaging ):
How do I receive call data from matelso?
There are two options:
Initiator: YOU – cyclical requesting of the calls – method:
Initiator: matelso – real-time transmission using Integrations 2.0 – example: