matelso platform –
features
The matelso platform for a communication based lead management creates a massively shortened toolchain, more valuable leads for the same budget as well as better insights and data about your customers. It is based on four elements: our Webmaster Plugin, the intuitive Workspace, the Communication Cockpit and the Data Distributor.
matelso modules
Webmaster Plugin
The Webmaster Plugin is the starting point to centrally provide and track all relevant interaction points on your website – simple and efficient, all from one source.
Workspace
Our Workspace is your key to never losing valuable leads and contacts again – a true empowerment for your marketing and sales department.
Communication Cockpit
The Communication Cockpit is the brain and heart of the matelso platform: Here you build up and expand the knowledge and valuable insights about your leads – in future also with smart algorithms and data models.
Data Distributor
The Data Distributor is the bridge between the matelso platform and your third-party systems such as CRM and analytics tools – the simple and efficient integration creates additional value out of your data and improves marketing results.
The power of matelso platform
Start within 5 minutes
Configure Conversation Points
No matter which point of contact is important to you – chat, (video) call, mail, contact form – configure the interaction options on your website the way you need them and thus shorten your entire toolchain – quickly, easily and from a single source.
Script / Tag Manager
Our script can then be configured, easily and conveniently integrated into your website – the code can be easily integrated into the Tag Manager via copy paste.
Contact Bar
The Contact Bar is what users get to see on your site: All the contact points you want to offer for direct interaction are clear and intuitive to use.
Queue
In the queue, all contacts provided via the communication channels offered on your website converge and can be easily accepted. They are centrally available to all relevant people. No contact is lost anymore, no lead goes cold.
Availability & Stats
Always know which employees are currently available: This is possible with the Availability Widget, which clearly and intuitively displays all members of a predefined team – incl. their status. This tool can also be used to easily transfer conversations to another agent.Â
The statistics widgets additionally visualize important information to optimize communication processes and increase team productivity. All data on contacts, individual conversations, and unaccepted requests are visible here at a glance.
Communication Cockpit
Let’s get personal: All conversations can be accepted and processed directly in the Communication Cockpit – users no longer have to switch from one communication tool to another. Everything happens in one place – whether it’s a video call, a phone call or written correspondence via mail, chat or contact form.
CRM data recording –
contact & company
In the Communication Cockpit, users can easily and efficiently create new contacts and companies or update existing ones during the ongoing conversation. This brings important and valuable data to the CRM, saves time and resources, and directly optimizes marketing results and sales.
Lead Value Area
Finally know how much a lead is worth: In the Lead Value Area of the Communication Cockpit, users can immediately enter important data for lead scoring and thus massively accelerate the sales process – such as a star rating or what budget is available to the lead. This freely configurable area provides all marketing and sales staff with the information they need to turn leads into buyers.
Communication History
Customer knowledge is key: If a new conversation with an already known contact is started in the Communication Cockpit, the system automatically recognizes it and makes the entire conversation history available. All relevant information from the past can thus be used to optimize the new conversation and massively improve the customer experience.
Data Distributor
All information collected in the Communication Cockpit can be seamlessly transferred with the Data Distributor via open interfaces to all third-party systems of a company – such as: CRM, analysis tools, ad channels or ERP systems. The goal: to make the company and its processes faster, easier and more efficient – with more and better data, more valuable customer insights and faster decision-making processes.
