Reasons why the call tracking number on the website does not change

Integration of Matelso Script: For our call tracking system to work seamlessly, the Matelso script must be correctly integrated. If it’s not present, it’s likely the cause for the unchanged number.

Cookie Settings: Our system is engineered to rely on cookies. If settings restrict or block our cookies, it hinders our script from executing its task.

Visitor Cookie Consent: For our system to identify and replace numbers, it’s essential that website visitors agree to cookie usage. If they don’t, our service might not work as intended.

HTML Special Characters: Sometimes, special characters in phone numbers, like non-breaking spaces, can disrupt the replacement process.

Channel or Pool Selector Dynamics: Our system can be tailored to replace numbers based on specific channels or UTM parameters. If configured so, replacements might occur only when certain conditions are met.

Importance of Search Text Accuracy: In our control panel, a specific text is defined for the script to identify and replace. If there’s a discrepancy between this and the website content, replacements won’t happen.

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Call Tracking

MarTech phone call analysis software for companies, agencies & portals to get valuable data from inbound calls.

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